Returns

  • Returns

    Heirloom Wild Return Policy

    At Heirloom Wild, your satisfaction is our top priority. We take pride in offering high-quality home goods that bring beauty and joy into your life. If for any reason you are not completely happy with your purchase, we’re here to assist you with a smooth and hassle-free return process.

    Return Guidelines:

    1. Eligibility for Returns:
      Items can be returned within 15 days of the delivery date for a full refund or store credit. All returns must be in their original, unused condition, with tags attached and in the original packaging.
    2. Non-Eligible Items:
    3. Return Process:
      To initiate a return, please email us at candace@heirloomwild.com with your order number, the reason for the return, and any relevant photos if the item is damaged or defective. Our team will guide you through the return process and provide you with a prepaid shipping label if applicable.
    4. Refund Processing:
      Once we receive and inspect your returned item(s), we’ll process your refund within 7-10 business days. Refunds will be credited back to your original payment method. You will receive a confirmation email when the refund has been processed.
    5. Return Shipping Costs:
    6. Exchanges:
      Exchanges follow the same process as returns. If you would like to exchange an item for a different color, style, or size, simply contact us at candace@heirloomwild.com and we’ll handle the rest.